Privacy

Privacy Policy

This website and its affiliate companies respect the privacy of its visitors and recognize the importance of providing a secure environment for them. We have adopted a company wide Privacy Policy that guides how we collect, store, and use the information you provide us. This Privacy Policy details the privacy of visitors and does not apply to information that may be collected by off-line. Please note that when you link to other siteswebsite, this Privacy Policy does not apply to, and cannot control the activities on, those other sites.

If you are a visitor from outside the United States, the personal information you provide may be transferred to, stored, and processed within the United States or other countries where we maintain facilities or business operations.

What personal information is collected?

This website only collects personal information on a voluntary basis. If a visitor submits information , it will usually take the form of either: (1) Interactive experiences, (2) the purchase of goods or services though our on-line stores, (3) product or account registration, or registration for on-line game participation, (4) player match-up services, (5) message boards or forums, (6) eCards or Recruit-a-Friend e-mails, (7) warranty registrations, (8) contest registrations, (9) a consumer complaint, (10) surveys, (11) customer service or technical support, and/or (12) newsletters. Personal information collected may include your name, home address, phone number, and/or e-mail address. We do not require this information to gain access to our experiences, however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.

Visitors purchasing products or services will be required to provide additional information such as a valid credit card number, expiration date, and shipping and billing addresses.

Please note that, depending on the site that you are visiting, some of the activities listed above may not be available and, as such, personal information may not be collected.

What other types of information may we collect?

For some activities, we may ask you to create a username and password and/or to provide other, non-personal information such as your age, date of birth, gender, and/or game and platform preferences; and, combine such information with your personal information. In addition, your web browser, client software or mobile application may transmit certain geographic information or information regarding your computer (capabilities, game data processing, etc.) to us. We may use this information to generate aggregate statistics about our user community and may provide such information to advertisers and/or our partners. In addition, we may use such information for security, system integrity (the prevention of hacking, cheats, etc.), or enforcement purposes. From time to time, we may also post customer testimonials that contain personally identifiable information on our websites. However, we will obtain the customer’s consent to post these testimonials prior to publication in accordance with the applicable Terms of Use (TOU).

How do we use your personal information?

The personal information you provide us will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; to send eCards or “Recruit-a-Friend” emails; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. We may enhance or merge the personal information collected at our site or application with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems. we may also provide your personal information to other companies or organizations that offer products or services that may be of interest to you. In such cases, we will notify you that the information will be shared and provide you with an opportunity to opt-out.

Lastly, we may use your personal information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.

Please be advised that personal information submitted by individuals acting solely in a business capacity (e.g., personal information contained in job applicant’s resume) is not subject to the uses set forth above or to any other practices stated in this Privacy Policy.

What type of communications may I receive?

Experiences

As part of a our experience, you may receive phone calls, e-mails, text messages or push notifications to the device(s) you have indicated. This is an important part of the experience but is not required to it. You may opt out of any type of communication at any time.

Special Offers and Updates

We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Customer Service

Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Recruit a Friend/E-cards

If you choose to use our recruit-a-friend or e-card features, we will ask you for your friend’s name, phone number and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not store this information or use it for the sole purpose of sending this one-time email, SMS and to track the success of our referral program.

SMS Messaging

When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.

Sharing with Social Networks or Other Sites You May Authorize

If you are a member of a social network service (such as Facebook, Twitter, etc.) or you use other Internet sites where you have authorized them to gather information about your online behavior (for instance, to notify your friends that you have viewed a video or bought movie tickets), including participation in any behavioral reporting program that they may operate on or off of their own site (i.e., Facebook Beacon, etc.), we may share information regarding your activities on our Site or other Service with those third parties pursuant to your authorization, and they may associate that information with Personally Identifiable Information they already have about you (such as your Facebook Profile) and use it to improve their site or services or for other purposes. Our company does not control the privacy policies of such third parties, and their privacy policies will govern their use of your information once it has been transmitted by us. This site assumes no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, make sure you are aware of and comfortable with the privacy policies of any third parties that you authorize to gather information from us.

Who is collecting your information?

When you are asked for information while on our site, you are sharing that information with us, its parent, and its various affiliates and sister companies, unless specifically stated otherwise. As a result of this sharing, you may receive communications from any of our affiliates. In addition, some services are provided in conjunction with partner companies. If your personal information is being collected by another company other than ours, you will be notified at the time the information is collected. If you do not want your information shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.

Please be aware that we cannot control the activities of third parties to whom we provide data, and as such we cannot guarantee that they adhere to the same privacy and security procedures.

Please be aware that advertisers or websites with links to and from our sites may collect personal information about you. And remember, this Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites.

With whom may your personal information be shared?

We may need to disclose your personal information to third party vendors to fulfill product orders or prizes, to process transactions, or to process, analyze, and/or store data on our behalf. We will attempt to ensure that these entities do not use your personal information for any other purpose, and that they have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us. These service providers may not use your personal information for their own marketing purposes.

We reserve the right to disclose your personal information as required by law or in special cases when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against you if you are violating the Terms of Service or Use Agreements for a site or product, or may be causing injury to or interference (intentionally or unintentionally) with rights or property, other users of our site or product, or anyone else who could be harmed by your activities. We also reserve the right to disclose your personal information if we have a good faith belief that it is necessary to prevent fraud or other illegal activities.

As with any business, your personal information is also an asset of ours and will become part of our normal business records. As such, we may also disclose your personal information to a third party if we decide to sell a line of business to that third party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to our successor or assign.

Our sites may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, please be aware that the information is being made publicly available on-line and the user does so at his or her own risk.

What choices do I have regarding the collection, use, and distribution of my personal information?

We allow you to control the way that we use personal identifying information that we might obtain. At the time you provide personal information, we may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the “mailings” we may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings. Lastly, you may be given the opportunity to “opt-out” of certain features or functionality.

California Residents: Your California Privacy Rights

Under California law our customers that are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As detailed above, we do not share our customer’s personal information with unaffiliated third parties for direct marketing purposes without their approval.

If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from us (via e-mail or postal mail) about new products, services, or promotions, you can do so. You may contact us by e-mailing us at opt-out@homeaghoststory.com. Please indicate what publications or services you no longer wish to receive so that we may better address your needs.

Cookies are a feature of your Web browser that allows Web sites to transfer bits of information to your computer for record-keeping purposes. A cookie stored on your computer can be used to “remember” things like your password, or that you have already registered. This allows us to speed up your future activities, saving the time you would normally spend entering information such as your password or registration. In addition, we may use cookies to retrieve user information for promotional, marketing, or security purposes.

This site and our third-party tracking service also employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. These clear gifs are not tied to personally identifiable information.

Our third-party tracking service uses cookies and clear gifs to track non-personally identifiable information about visitors to our site in the aggregate. They capture usage and volume statistics to help improve our Web site. We have no access or control of these third-party tracking utilities.

We also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, these types of clear gifs are tied to personally identifiable information.

What are Internet protocol addresses?

An Internet protocol (“IP”) address is the unique number assigned to your server or Internet Service Provider (“ISP”). we may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused.

What do I do if I want to correct or delete my personal information?

If for any reason you are concerned with the way we are using your personal information, or would like to correct or request that we delete such personal information, please contact us by e-mailing us at privacy@homeaghoststory.com. We will respond to any request for access within 30 days.

In some cases, we may not be able to delete your personal information and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please note that the deletion of your data will lead to the termination of your account and applicable services.

How secure is my personal information?

We have taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information. We will retain your information for as long as needed to provide you services.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Enforcement

This site adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered with the U.S. Department of Commerce’s Safe Harbor Program.

We regularly review our compliance with this Privacy Policy. When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

A SPECIAL NOTE ABOUT CHILDREN

Our experiences are not designed or intended for use by children under 13. If you are under 18, you should use us only with involvement of a parent or guardian. Children under 13 may not submit any Personally Identifiable Information (as defined below) to us, and if we discover that we have inadvertently gathered any such information from a child under 13, we will take appropriate steps to delete it.

What if I have a question or complaint?

If you have any questions or wish to file a complaint, please feel free to contact us.

By using this web site, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this site. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on this website or in this Privacy Policy and, if necessary, give you additional choices regarding such change. Your continued use of the website will signify your acceptance of these changes.